You may email or you may text or call 303-585-1244.

In most circumstances, your product will ship no more than 3 days from the time you order. If more than 5 days has gone by and you have not received tracking information, please contact us at

we do not accept customer remorse returns for dog crates. if you have a quality issue or factory defect, please e-mail us within 24 hours of receipt. if you are unsure about the color you would like, please email to ask for a free swatch. 

There is a flat rate of $5 per order. There are frequent shipping promos sent to subscribers.

Shipping is not guaranteed, but most of the time you will receive your product within 4 to 5 days.

Some items cannot be shipped internationally. For the items that can, shipping to Canada is a flat $15 and shipping to European countries is a flat rate of $25.

There is a very short period of time to cancel or change an order. Orders are sent directly to fulfillment and cannot be changed after they have been fulfilled. If you need to change or cancel your order, please call 303-585-1244 to see if it is possible.

Shipping time is not guaranteed for international orders, but there is usually a 14 to 20 day delivery time.

Depending on how quickly you need to make your change after submitting your order, we can usually help if you call immediately after placing your order. Please call 303-585-1244 to request the change.

Please contact us at to discuss your situation.

No, we guarantee all our products for defects in the hardware and other materials. Scratching or chewing through fabric is not part of normal wear or a product defect.

No, unfortunately promotions are only available at the time of checkout. If you are having an issue with a promo code, please contact us at or call 303-585-1244.

Discount codes cannot be combined.

Please e-mail or you may call 303-585-1244 to speak to someone who can help.

We accept Apple Pay, Google Pay, Shop Pay, Shop Pay Installments, Facebook Pay, Visa, Mastercard, American Express, Discover, Diners Club, and PayPal.

In the product page you will see a link for the size chart for that particular product. There are measurement intervals to choose from. For collars & leashes, there are also width options. If you need sizing help, please reach out by emailing or calling 303-585-1244

Unfortunately, due to postage and delivery fees, we are unable to ship Moderno Crates and accessories, Bamboo, Fossil, And Walnut Bowls, and select beds outside of the contiguous U.S. Additionally, we cannot ship any of the ceramic Carmel bowls outside of the U.S. unless you are willing to pay actual shipping on these items, which is usually about $60. If you would still like to order the Carmel products, please contact us at or call 303-585-1244.

Unfortunately, we cannot reissue gift cards due to fraud concerns. We can assist with recovery only if the original issuer contacts us and provides us with proof of purchase.

No, we do not recommend either as no product can fully guarantee against all possible scenarios. And dogs can be masterful at getting into trouble. For example, an unattended dog in a crate with a collar could get it caught on the wireframe, which might injure the dog, the collar, and/or the crate.